Choosing the right partners…

John Neal has impressed many with his first nine months at the helm. He has made a conscious effort to re-engage with brokers, has deployed a “come and let’s chat” approach at odds with predecessors who were criticised by some for aloofness. He has also created a vision and an environment to support change and acted with swift determination when necessary to protect Lloyd’s reputation, such as in the aftermath of the Bloomberg article alleging sexual discrimination and bullying in the market.