Neptune Flood’s Podcast: John Goodman, author of “Customer Experience 3.0”
In the latest edition of Digital Insurance Leaders, Neptune Flood’s Chairman Jim Albert speaks to John Goodman, author of “Customer Experience 3.0”.
John Goodman, consultant, noted speaker, and author of books including Customer Experience 3.0, is a pioneer in the area of customer experience measurement and best practices.
John talks with Jim about the full spectrum of approaches to world-class customer experience, including engaging unhappy customers and turning them to your most powerful advocates.
Listen to more episodes of Digital Insurance Leaders - the podcast series that highlights companies and leaders driving positive change to the insurance industry.