Get help with The Insurer
At The Insurer, we strive to provide our readers with the best experience at all times. Whether it’s a question, feedback, or a complaint – our team are here to help. Below you will find a list of the most common queries we get.
Couldn’t find what you were looking for? Don’t hesitate to contact our customer service team on customerservices@wbmediagroup.com or +44 (0) 203 934 6689.
1. Subscribing to The Insurer
How can I get full access to the website and app?
To get full access to www.theinsurer.com – including breaking news & analysis by email, daily round-ups, exclusive data on the industry, the app and more – you must purchase a digital subscription. Learn more about purchasing a subscription »
What are the benefits of a subscription?
Subscribers to The Insurer enjoy access to a variety of digital content and features, including:
- Entire online archive, two daily roundups on the day’s news, regular breaking news, analysis, opinion and intelligence on all critical issues
- Control over the content you receive – and WHEN you receive it
- Company Pages – our A-Z listing of top (re)insurers and brokers
- The Insurer App – enables smartphone and tablet owners to easily navigate through sections, read all articles, watch video interviews on our Hub, receive optional push notifications and get in touch with news stories
What are the email preferences?
Our subscribers can opt in to receive any, all, or none of the products below
- Regular breaking news, analysis and opinion by email on all critical issues
- Two daily editions, each brought to you by our London-based and US-based editorial teams
2. Managing my account
Cannot access the homepage?
If you are having trouble accessing www.theinsurer.com, we’d very much like to recommend that you ask your IT team to add our sending IP domain to your internal white list.
IP: 34.252.9.76
If the issue still persists, please email us or call +44 (0) 203 934 6689.
Not receiving our content?
Your email service provider may use filters which can prevent you from receiving or properly viewing our emails in your inbox.
If you do not see an email from The Insurer in your inbox, our emails may have mistakenly been sent to your spam folder. If you find an email from us in the spam folder, please open it and mark as ‘Not spam’.
To avoid this happening in the future, we kindly ask that you add our sender address newsletters@theinsurer.com to your trusted list of contacts or address book.
Signing in
For subscribers, signing into The Insurer’s website and app will give full access to your paid-for features. Click here to see the benefits of your subscription.
How to sign in?
>> On the desktop site
1. Click on the “Sign in” icon at the top right of the screen2. Enter your email address and password and click “SIGN IN”3. You may wish to tick “Remember me” to avoid having to re-enter these details in the future
>> On the mobile site
1. Tap the figure icon at the top right of the screen2. Click on “Sign in” and enter your email address and password3. You may wish to tick “Remember me” to avoid having to re-enter these details in the future
>> On The Insurer App
Open the app and enter your email address and password associated with your subscription and tap “Login”.
Note: Your website and app passwords are NOT interconnected. If you decide to change your password on the website, please remember to do the same within the app, as the logins work as separate entities. Likewise, if you change your app password, it will NOT automatically do the same for the website.
How can I remain signed in?
If you tick the ‘Remember me’ box on our sign in form, you will automatically be signed in next time you visit our homepage on the same device.
Having trouble with sign in
Your browser may be blocking cookies. Please check the cookie settings in your browser to confirm that you are accepting cookies, and check that you aren’t running any browser extensions or add-ons which may be clearing them. Private browsing or incognito mode may also impact sign in.
If you are still experiencing difficulties, contact us at subscriptions@wbmediagroup.com.
Change my login details
Want to revise your email address? Whatever changes you need to make to your profile, let us know at subscriptions@wbmediagroup.com and we’ll get it sorted for you ASAP.
Change my password
To change the password you use to log in to www.theinsurer.com, please visit your account homepage and click change password.
To change the password on the app, click on the menu bar at the top left corner of your screen, then select “Profile” and go to the settings icon at the top right of the screen. Click “modify” under Password.
Forgot my password
On the website, click “Forgotten password” on the sign-in form, enter the email address associated with your account and you will receive an email with a reset password link. You may wish to check your spam folder if it doesn’t arrive in your inbox.
On the app, click “Forgot your password?” and enter your email address to receive reset instructions, then click “Send Link”.
Update my account preferences
To update your account preferences, visit your account homepage or click on your name at the top right of the screen and select “My Account”. Here, you can manage your personal information, change your password, and sign up for newsletters and e-mail alerts.
Changing your account details here will NOT change your details on our apps.
Unsubscribe from emails
Our email alerts have an ‘unsubscribe’ link at the bottom. Clicking this will unsubscribe you from that particular email. If you are subscriber, you can also adjust your newsletter preferences within your account homepage.
If you wish to unsubscribe from all emails, kindly let us know at customerservices@wbmediagroup.com and we will take you off all of our distribution lists.
Delete my account
If you no longer wish to have an account with us, simply go to your account homepage and click on “delete your account” at the bottom of the page.
3. The Insurer App
The app is compatible with iOS and Android and offers a user-friendly platform to consume information. Click here to find out more about its features and benefits.
To make sure you are kept up to date with the latest news from the industry as and when it happens, make sure to opt in for push notifications - simply open your phone Settings, find the app and click on “Allow notifications”.
How do I get access to your app?
To be able to access the contents of our app, you must have an active subscription with The Insurer. Learn more about purchasing a subscription »
Download the app
To locate and download The Insurer App on your device, please visit the App Store or Google Play.
Once you have downloaded the app you will have to login with your subscriber credentials. If you are having trouble remembering your credentials, feel free to contact us at subscriptions@wbmediagroup.com and we will get back to you ASAP.
Click here to watch our launch video!
Turn on/off push notifications
On iOS:
1. Go to Settings > Notifications2. Select The Insurer app3. Turn Allow Notifications on or off
On Android:
1. On your Android device, tap Apps > Settings > MORE2. Tap Application manager > DOWNLOADED3. Tap on The Insurer app4. Select or clear the check box next to Show notifications to enable or disable push notifications
Access the app
Subscribers will need to log in to access the app content.
| To log in, please: | To log out, please: |
|---|---|
| | |
Changing your login details
If you have forgotten the e-mail address you use to log in to your account, please contact us at subscriptions@wbmediagroup.com.
If you have forgotten your password, simply open the app and click “Forgot your password?”, then enter your email address to receive reset instructions.
4. General Queries
Who are The Insurer?
The Insurer caters for the specialty (re)insurance market, which put simply, is insurance coverage for unique or special risks. These can range from policies that provide cover against earthquakes and hurricanes, to space satellites and Olympic Games.
For more details, visit our About us page.
How do I contact…?
Please check this FAQ page as your question may have already been answered.
We also have a Contact us page, which contains information on our locations, telephone numbers and email addresses of our team members.
I’m interested in working for or having work experience with The Insurer
Feel free to reach out to us on customerservices@wbmediagroup.com.
I have an idea for an article
At The Insurer, we are only as good as our sources and we recognize that at times our sources need to remain anonymous. If you have information you would like to share or suggestions for stories we should investigate, please send us an email at newsdesk@wbmediagroup.com.
Subscribers can also do so within the app – simply go to the menu section and select “Heard on the Grapevine” where you can submit your story. Your anonymity is assured.
How do I advertise in The Insurer?
Please see our Advertise page for more information and contact details.
What are The Insurer’s Terms & Conditions?
You can find a copy of our T&C here.
What is The Insurer’s privacy policy?
We value yor privacy and will use any information you provide to us according to our Privacy statement.
You haven’t answered my question…
If you require any services that are not available on this page or if you’re having a problem with your subscription, please contact us immediately.
Our support team is based in London and are here to help you with any problems you might have. We will get back to you as soon as possible.
Tel: +44 (0) 203 934 6689